How to Power Cycle your Broadband Devices

If you are experiencing network connection issue – wired or wireless, a simple Power Cycle will often correct the problem to refresh the network electronic devices and reinitialize their configuration and also help to recover from a hang or crash state.

For Broadband or DSL connection with a Cable Modem, please try the following suggestions:
• Shutdown your computer completely.

• Unplug the power cable and network cable at the back of the Modem. Wait for a few seconds.

• Connect the power cable at the back of the Modem, wait for the lights to stabilize usually after 30 seconds. Plug the network cable back to the Modem.

• Turn on the computer that’s wired to the router and see if you’re able to connect to the Internet. See if all the wireless network devices are able to connect to the Internet as well.

For Broadband or DSL connection with a Cable Modem and a Router, please try the following suggestions:
• Shutdown your computer completely.

• Unplug the power cable and network cable at the back of the Modem and the Router. Wait for a few seconds.

• Connect the power cable at the back of the Modem, wait for the lights to stabilize usually after 30 seconds.

• Connect the power cable at the back of the Router, wait for the lights to stabilize usually after 30 seconds. Connect the network cable back to the Modem and to the Router.

• Turn on the computer that’s wired to the router and see if you’re able to connect to the Internet. See if all the wireless network devices are able to connect to the Internet as well.

Note: You may repeat the process for the second time if the first Power Cycle process was not successful.

Also, so that you won’t get confuse what cable goes to the Modem or Router Ports, you may label each one.